Last Revised: 29 April 2018
Effective as of 25 May 2018.
Information Collection and Use:
We may collect and process Personal Information about you so that we can provide the best possible experience when you utilize our services. Much of what you consider to be Personal Information is collected from you at the time you use our Website and register for a User Account with us, such as your name, date of birth, email address, postal address, phone number, payment card details, bank details, and in the case of entrepreneurs seeking to raise capital through the Eureeca platform, we will collect information about you in connection with your business (“Personal Information”).
We collect the following Personal Information from you when you:
create a User Account with us;
provide us with written information (including by email);
provide us with oral information by telephone (we may keep a record of the information you share with us);
request assistance from a member of our staff;
complete contact forms or request newsletters or other information from us; or
participate in surveys, or otherwise participate in activities we promote that might require information about you.
However, we also collect additional information when delivering our services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:
Account related information is collected in association with your use of our services, such as account number, information requests, and customer service requests and notes or details explaining what you asked for and how we responded.
Cookies and similar technologies on our Websites allow us to track your browsing behavior, links clicked, your device type, and to collect various data, including analytics, about how you use and interact with our services. This allows us to provide you with a better experience on our Website, and to collect, analyse and improve the performance of our services. We may also collect your location (IP address) so that we can personalize our services
Data about Usage of Services is automatically collected when you use and interact with our services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the services, Internet Protocol (IP) address, browser type and settings, the date and time the services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.
Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased information, in which case we may combine this data with information we already have about you so that we can update, expand and analyse the accuracy of our records, identify new customers, and provide services that may be of interest to you. If you provide us Personal Information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
Use of Your Information:
We collect and limit the use of Personal Information to only that for which we have been given permission, deemed as necessary to deliver the services you need, or as we might be required or permitted for legal compliance or other lawful purposes. These uses include:
Delivering, improving, updating and enhancing the services we provide to you. We collect various information relating to your use and/or interactions with our services. We use this information to:
improve and optimise the operation and performance of our services (again, including our Website);
diagnose problems with and identify any security risks, errors, or needed enhancements to the services;
detect and prevent fraud and abuse of our services and systems;
collect aggregate statistics about use of the services; or
understand and analyse how you use our services and what services are most relevant to you.
Often, much of the data collected is aggregated or statistical data about how individuals use our services, and is not linked to any Personal Information, but to the extent it is itself Personal Information, or is linked or linkable to Personal Information, we treat it accordingly.
Sharing with trusted Third Parties. We may share your Personal Information with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:
processing credit card payments
performing analysis of our services and customers demographics
communicating with you, such as by email or survey delivery
customer relationship management.
We only share your Personal Information as necessary for any third-party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your Personal Information for any purpose other than as they have been specifically contracted for (or without your consent).
Communicating with You. We may contact you directly or through a third-party service provider regarding services you have signed up from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our services. These contacts may include:
Text (SMS) messages
Automated phone calls or text messages.
You may also update your subscription preferences with respect to receiving communications from us and/or our partners by signing into your User Account and visiting “Account Settings” page.
Compliance with Legal, Regulatory and Law Enforcement Requests.We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your Personal Information to third parties as part of a legal process.
How to Access Your Information:
Under the General Data Protection Regulation (Regulation (EU) 2016/679), you have the right to see the Personal Information that we hold about you, whether collected through our Website or through any communications that you have had with us. You will need to provide us with a written request and pay an administrative fee of £10. If you have any questions about your right or wish to access your Personal Information, as described above, you can contact us at [email protected].
To easily access, view, update, or delete your Personal Information (where available), or to update your subscription preferences, please log-in to your User Account and visit “Account Settings.”
By default, you may receive periodic updates, newsletters or marketing emails from us. You can unsubscribe at any time, by following the instructions included in the email.
You have the right to ask us not to process your Personal Information for marketing purposes. We will usually inform you (before collecting Personal Information) if we intend to use your Personal Information for such purposes, or if we intend to disclose your Personal Information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at any time.
How We Protect Your Information:
Keeping your Personal information protected is important to us. We have put strict measures in place to safeguard the integrity of your Personal Information, including utilization of encryption where appropriate. Despite using this technology, we cannot guarantee the security of your Personal Information that you disclose to us. In using our Website, you accept the inherent risks of providing information and engaging in transactions online over the internet, and you will not hold us responsible for any breach of security, unless this is due to our negligence or wilful default.
How We Store, Process and Retain Your Information:
We follow generally accepted standards to store, process and protect the Personal Information we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.
Your Personal Information may be transferred to, stored at, or processed at a destination outside of the European Economic Area (“EEA”). It may also be processed by staff operating outside of the EEA who work for us or one of our suppliers. Such staff may be engaged in, among other things, the provision of support services.
We retain Personal Information only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
mandated by law, contract or similar obligations applicable to our business operations;
for preserving, resolving, defending or enforcing our legal/contractual rights; or
needed to maintain adequate and accurate business and financial records.
If you have any questions about the security or retention of your Personal Information, you can contact us at [email protected].
Our Website is intended to be used by those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any Personal Information, please contact us.
Level 17, Dashwood House
69 Old Broad Street